Frequently Asked Questions

We currently serve Pretoria, Gauteng, South Africa only. This includes Pretoria CBD, Centurion, Tshwane, Ga-Rankuwa and surrounding areas. We plan to expand to more cities in the future.

Browse our Products page, add items to your cart, fill in your delivery details and place your manual EFT order. Your order is reserved first, then preparation begins after payment proof is submitted and confirmed.

You'll receive a confirmation email at the address you provided. You can also track your order and payment proof status at any time using the tracking link in your email or by visiting My Account.

Every order comes with a tracking link in your confirmation email. You can click it at any time to see your order status and payment status — from awaiting proof, proof submitted and payment confirmed, through to being prepared, ready for delivery and delivered. You can also track via My Account.

Once an order has been placed and payment confirmed, it cannot be cancelled. Please review your order carefully before checkout. If you have an urgent issue, contact us at info@booastudios.co.za as soon as possible.

After placing a manual EFT order, you can send proof by email, WhatsApp if the store owner has provided a WhatsApp proof number, or upload it from a signed-in BOOA account. Email proof messages are copied to payments@booastudios.co.za for proper tracking.

If proof is unclear, incorrect, incomplete, or does not match the order, the store owner or BOOA Studios admin may reject it with a reason. You can then replace the proof from your account or contact BOOA Studios for help.

We offer three delivery options:

Local Delivery (Pretoria) — R60.00 · 1–3 business days · The store owner delivers directly to your address.

PAXI Standard — R59.95 · 7–9 business days · Collect from your nearest PEP/PAXI store.

PAXI Express — R109.95 · 3–5 business days · Faster collection from your nearest PEP/PAXI store.

For PAXI orders, enter your nearest PEP/PAXI store address at checkout. Once your parcel arrives at the store, you'll receive an SMS with a collection PIN. Take your ID and PIN to the store to collect. Find your nearest store at paxi.co.za/paxi-points.

If your order is delayed, we'll notify you as soon as possible with a revised estimated delivery date. You can always check your current order status via your tracking link. For urgent queries contact us at info@booastudios.co.za.

No — we currently only deliver within Pretoria, Gauteng, South Africa. International shipping is not available at this time.

Yes — you'll receive an order confirmation email after placing your order. For manual EFT orders, payment must still be confirmed after proof is submitted. Your email includes your order details, total, delivery method and tracking link.

We generally do not offer change-of-mind refunds after payment has been confirmed. If you receive a damaged, defective, incorrect, or materially different item, contact us as soon as possible at info@booastudios.co.za. Please review our Return Policy before placing an order.

You can browse without an account. Creating a free account at My Account helps you track orders, save your delivery address, view order history, and upload payment proof directly from the website.

Click Forgot Password? on the login page and enter your email address. You'll receive a password reset link from noreply@booastudios.co.za — check your spam folder if you don't see it within a few minutes.

Yes — you can sign in or create an account using your Google account on the My Account page. It's quick and you won't need a separate password.

Start on the Sell on BOOA page, then submit the store owner application. BOOA reviews each application first, so applying does not automatically create a store or publish products.

Once you're set up as a store partner, log in to your Store Owner Portal and go to Submit Product. Add your product name, price, description and up to 5 images. Your submission will be reviewed by the BOOA Studios admin before going live.

Once you're set up as a store partner, you are required to review and agree to the terms outlined in the Store Owner Agreement before you can sell on BOOA Studios.

BOOA is currently onboarding selected early store owners with a fair, low-barrier setup while the platform grows. As BOOA expands, we will move toward small monthly store plans so serious sellers can keep their products and storefront active on the marketplace.

All your orders are visible in your Store Owner Portal under My Orders. You can view order details, review payment proof, confirm payment, reject proof with a reason, and update the order status as it moves through preparation and delivery.

Yes — go to My Products in your portal and click Edit on any approved product. Any edits will send the product back for admin review before going live again. This ensures product quality is maintained.